Shipping & returns

Shipping

Vintage Performance accepts engine cases, components, and other parts shipped to us for machining services. Customers are responsible for packaging items securely and for the cost of shipping items to Vintage Performance unless other arrangements have been made in advance.

We strongly recommend using adequate packaging, cushioning, and a shipping method that provides tracking and insurance appropriate to the value of the parts being shipped. Vintage Performance is not responsible for damage or loss that occurs before an item is received by us.

When machining work is complete, parts will be packaged for return shipment using the customer-supplied packaging whenever practical. If those packing materials are not sufficient for safe return shipment, additional packaging charges may be incurred. Return shipping, insurance, and any special packaging charges are the responsibility of the customer unless otherwise agreed upon.

Shipping charges may vary depending on package size, weight, destination, insurance value, and shipping method. Those charges will be clearly identified on your invoice.

Inspection of Customer Parts

Many of the parts we work with are decades old and may contain wear, previous repairs, corrosion, cracks, dimensional problems, or other conditions that are not apparent until the part is cleaned, inspected, or machined.

If we discover a condition that significantly changes the work required or makes the requested machining impractical, we will make reasonable efforts to contact you before proceeding with additional work.

Machining Services

Machining and other custom services are performed specifically for the customer's parts and specifications. Because this work cannot be returned or resold once completed, machining and other custom services are not returnable or refundable once the work has been performed.

If you believe there is a problem with work performed by Vintage Performance, please contact us promptly. We want the opportunity to inspect the part and understand the issue before any corrective work is performed by Vintage Performance or another shop.

Parts and Merchandise

Unused standard parts or merchandise may be eligible for return if approved by Vintage Performance in advance. Items must be unused, undamaged, and in resalable condition.

Special-order items, custom-machined parts, modified parts, and machining services are not returnable unless Vintage Performance determines that an error was made on our part.

Please contact us before returning any item. Unauthorized returns may not be accepted.

Shipping Damage

If a package arrives damaged, please retain the packaging and contact the carrier and Vintage Performance as soon as possible. Photographs of the package, packing material, and damaged parts may be required for an insurance claim.